Natural Origins is a New Zealand owned & registered company.
The Legal Business name is Natural Origins.
All Product is priced in New Zealand Dollars inclusive of relevant GST.
The name that will appear on your statement when you make a purchase will be Natural Origins.
The Natural Origins site has secure certification for the transaction of all payments.
- All orders received before 11.00am will ship out that day as long as the item ordered is in stock.
- Orders received after 11.00am will ship the following day.
- Orders received after 11.00am Friday won’t ship until Monday due to the postal service being unavailable at the weekends.
- Shipping times for items not in stock will be dependent on our dye schedule but we usually operate with a 3 day turn around.
- If you require an item urgently please contact us at email@example.com and we’ll endeavour to ship your item sooner if we are able.
- We try to keep our stock numbers up to date on our website but if for any reason you purchase an item that is unavailable we will notify you asap to offer you a refund or replacement.
HAND DYED GOODS
Our products are hand dyed. The very nature of hand dyed implies that there will be variances in colour, marbling and other subtle dye effects. We quality control our products to ensure a pleasing dye effect.
Products purchased in the same colour may vary slightly in shade due to changing dye batches.
Even though we use the latest fibre reactive dyes (well known for their colour fast properties), you may find that items in dark shades will fade due to sunlight or harsh washing detergents. Please follow our washing instructions to get the best from your bedding.
Even with strict quality control fabric faults can be missed.
Please contact us at firstname.lastname@example.org if you feel your item has a fault. We will accept faults up to 30 days after purchase.
If we accept there is a fault we will offer you either a replacement or a full refund.
We will not take responsibility for any faults we feel have occurred because of lack of due care taken either during use or when washing or by not following our washing instructions.
GENERAL RETURN OF GOODS
If for any reason after purchase you decide you would like to return your goods then please contact us for details on how to do this.
We will accept returned goods up to 30 days after purchase as long as goods are in original packaging with original labels and in unused condition.
Goods will be checked upon return and before a refund is issued.
Natural Origins offers free initial shipment. Postage for exchanged items will be at customers cost.
From time to time customers and those signed up for our newsletters & special offers will receive updates. If you no longer wish to receive these please unsubscribe at the bottom of the newsletter page.
Our newsletters are delivered twice a month at present.
FOR ANY OTHER QUERIES NOT COVERED HERE
Please feel free to contact us for any queries you may have we would love to hear from you.